Hello MP International Terms of Service and Public Offer

Last Updated: August 24, 2026

These Terms of Service and Public Offer (“Terms”) govern access to and use of the HELLO MP service.

The Service is provided by Abd Al-Khamid Shaabani (“HELLO MP,” “we,” “us,” or “our”). You can contact us at hello@hello.mp.

By creating an account, purchasing a subscription, clicking to accept these Terms, or otherwise using the Service, you (“User,” “Customer,” or “you”) enter into a legally binding agreement with HELLO MP and agree to these Terms.

If you use the Service on behalf of a company, partnership, sole proprietorship, organization, or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.

If mandatory consumer law applicable to you grants rights that cannot legally be waived by contract, those mandatory rights remain unaffected.

1. THE SERVICE

1.1. HELLO MP provides an automated telephone call handling service that may use artificial intelligence, speech recognition, speech synthesis, telecommunications infrastructure, and other automated technologies.

1.2. Depending on the selected plan and configuration, the Service may:

• answer incoming telephone calls;
• conduct automated voice conversations;
• respond using instructions and information supplied by you;
• record calls;
• transcribe calls;
• analyze call content;
• create call summaries;
• collect information voluntarily provided by callers;
• send call notifications and results to you;
• perform integrations and other functions made available by HELLO MP.

1.3. Features may vary depending on country, telecommunications provider, plan, technical availability, and applicable law.

1.4. HELLO MP may add, modify, restrict, replace, or discontinue features where reasonably necessary for security, legal compliance, technical compatibility, fraud prevention, service development, or third-party provider requirements.

2. ELIGIBILITY

2.1. You must be at least 18 years old and legally capable of entering into a binding agreement.

2.2. The Service may be used by:

• individuals;
• sole proprietors;
• companies;
• partnerships;
• other lawful organizations.

2.3. You may not use the Service if:

• your use is prohibited by applicable law;
• you are subject to sanctions or restrictions that prohibit us or our providers from serving you;
• we previously terminated your account for fraud, abuse, or material violation of these Terms and have not authorized your return.

3. ACCEPTANCE AND ELECTRONIC CONTRACTING

3.1. You accept these Terms when you:

• create an account and affirmatively accept them;
• purchase a subscription;
• activate a paid Service;
• or otherwise perform an action clearly designated as acceptance.

3.2. You agree that contracts, notices, invoices, receipts, and other records may be created and delivered electronically.

3.3. Electronic acceptance has the same contractual effect as a handwritten acceptance to the maximum extent permitted by applicable law.

4. CUSTOMER ACCOUNTS

4.1. You must provide accurate information reasonably necessary to create and maintain your account.

4.2. You are responsible for:

• protecting your account credentials;
• all authorized activity through your account;
• maintaining current contact and billing information;
• promptly notifying us of unauthorized access.

4.3. A trade name, brand name, business name, or organization name entered into an AI Agent configuration does not by itself establish that the account belongs to that legal entity.

4.4. We may request additional verification if reasonably necessary for fraud prevention, legal compliance, payment security, or confirmation of your authority to use a telephone number, brand, or organization identity.

5. TELEPHONE NUMBERS AND CALL FORWARDING

5.1. You may connect a telephone number that you lawfully control (“Customer Number”) to HELLO MP by configuring call forwarding or another supported routing method.

5.2. You represent and warrant that you have authority to:

• use the Customer Number;
• configure call forwarding from that number;
• route calls from that number to the Service.

5.3. HELLO MP may verify control of the Customer Number through automated test calls or telecommunications signaling information.

5.4. HELLO MP may use one or more telephone numbers for receiving forwarded calls (“Technical Numbers”).

5.5. Unless expressly agreed otherwise, a Technical Number:

• is not assigned to you;
• is not transferred to you;
• does not become your telephone number;
• may be shared across multiple HELLO MP customers;
• remains under the control of HELLO MP and/or its telecommunications provider;
• may be replaced at any time for technical, legal, commercial, or telecommunications reasons.

5.6. You acquire no ownership or portability right in a Technical Number.

5.7. Your telecommunications provider may charge you for call forwarding. Those charges are separate from HELLO MP fees and are solely your responsibility.

5.8. HELLO MP is not responsible for rates, restrictions, call-forwarding behavior, signaling, caller identification, or other actions of your telecommunications provider.

5.9. A Technical Number is provided solely as a call forwarding destination for your Customer Number. You must not publish, advertise, or otherwise present a Technical Number as your public business number — including in advertising, on websites, in directories, on business cards, or in any other public listing. Calls placed directly to a Technical Number (other than verification calls requested by the Service) are not a supported use of the Service and may not be completed. HELLO MP may suspend or replace a Technical Number that is used in violation of this Section.

6. AI AGENTS AND CUSTOMER CONFIGURATION

6.1. You may configure automated voice agents (“Agents”) using instructions, names, greetings, business information, knowledge bases, workflows, and other content.

6.2. You are solely responsible for the legality and accuracy of:

• your Agent instructions;
• your business information;
• prices and commercial statements;
• representations made through the Agent;
• uploaded materials;
• your intended use of the Service.

6.3. You represent that you have all rights and permissions necessary to use any name, trademark, business identity, content, or other information supplied to the Service.

6.4. You must not configure an Agent to falsely claim authority, credentials, employment, affiliation, or identity that you do not lawfully possess.

7. CALL RECORDING

7.1. Calls handled through the Service may be recorded.

7.2. Where call recording is enabled, HELLO MP may automatically play a notice such as: “This call is being recorded.”

7.3. You must not disable, bypass, obscure, or interfere with any recording notice that HELLO MP designates as mandatory.

7.4. Telephone recording laws vary materially between jurisdictions. Some jurisdictions permit recording with the consent of one participant, while others may require notification or consent from all participants.

7.5. You are responsible for ensuring that your use of call recording complies with all laws applicable to:

• you;
• the caller;
• the called number;
• the geographic locations of the participants;
• the purpose of the call;
• your industry.

7.6. If applicable law requires additional disclosure, consent, or another recording procedure beyond the notice provided by HELLO MP, you are responsible for implementing that requirement.

7.7. You instruct HELLO MP to record and process calls on your behalf only where you have a lawful basis to do so.

8. AI DISCLOSURE AND AUTOMATED INTERACTION

8.1. The Service uses automated systems and may use synthetic or AI-generated voices.

8.2. Laws regarding disclosure of AI or automated interaction differ by jurisdiction and may change over time.

8.3. You are responsible for making any disclosure required by law in connection with your deployment of an Agent.

8.4. HELLO MP may automatically insert, require, modify, or prevent removal of disclosures where we reasonably determine that such disclosure is necessary to:

• comply with applicable law;
• comply with a telecommunications or technology provider requirement;
• reduce material legal or fraud risk.

8.5. You must not instruct an Agent to falsely deny that automation or artificial intelligence is being used where such disclosure is legally required.

8.6. Users operating in jurisdictions where disclosure of AI interaction is required must ensure that an appropriate disclosure is enabled.

9. PRIVACY AND PERSONAL DATA

9.1. Use of personal data is also governed by the HELLO MP Privacy Policy.

9.2. In providing the Service, HELLO MP may process information including:

• caller telephone numbers;
• Customer Numbers;
• voice recordings;
• call transcripts;
• names;
• contact information;
• information voluntarily communicated during calls;
• call metadata;
• Agent configuration data;
• account and billing information.

9.3. Where you determine the purposes for which caller data is processed, you are responsible for establishing a lawful basis for such processing and providing any legally required notices.

9.4. To the extent required by applicable data protection law, HELLO MP may act as your processor, service provider, contractor, or similar service provider for call data processed on your instructions.

9.5. HELLO MP may separately act as an independent controller or business for account administration, payment processing, security, fraud prevention, legal compliance, and Service operation where legally applicable.

9.6. You must not use HELLO MP to unlawfully collect sensitive personal information.

9.7. You must not deliberately configure the Service to collect:

• passwords;
• one-time authentication codes;
• PIN codes;
• CVV/CVC codes;
• authentication secrets;
• cryptocurrency seed phrases;
• private cryptographic keys.

9.8. If your use requires a data processing agreement under applicable law, any HELLO MP Data Processing Addendum made available for the Service is incorporated by reference where applicable.

10. SUBSCRIPTIONS

10.1. Paid plans may be offered as recurring subscriptions.

10.2. The price, billing period, included minutes, overage price, and other material plan terms are displayed before purchase.

10.3. Unless otherwise stated, a monthly subscription grants access for one billing period.

10.4. Included minutes expire at the end of the applicable billing period and do not roll over unless a plan expressly states otherwise.

10.5. Subscription fees are charged for access to the Service during the billing period and not solely for minutes actually consumed.

11. AUTOMATIC RENEWAL

11.1. If you choose an automatically renewing subscription, your subscription will renew at the end of each billing period until canceled.

11.2. Before enrollment, we will disclose the recurring nature of the subscription, recurring price, and billing frequency.

11.3. By purchasing an automatically renewing subscription, you expressly authorize the applicable recurring charges.

11.4. You may cancel future renewal through the account interface or another cancellation mechanism made available by HELLO MP.

11.5. Cancellation stops future renewal. Unless required otherwise by law, cancellation does not automatically refund the current billing period.

11.6. We will not intentionally make cancellation materially more difficult than subscription enrollment.

11.7. We may send renewal notices where required by applicable law.

12. US CUSTOMERS AND RECURRING PAYMENTS

12.1. For customers in the United States, HELLO MP intends subscription enrollment and cancellation procedures to comply with applicable federal and state recurring-payment and negative-option requirements.

12.2. Material subscription terms will be disclosed before payment and affirmative authorization will be obtained before recurring billing.

12.3. Nothing in these Terms waives any non-waivable right available to a US consumer under applicable state or federal law.

13. INCLUDED MINUTES AND PREPAID BALANCE

13.1. A plan may include a specified number of call-processing minutes.

13.2. After included minutes are exhausted, additional usage may be charged:

• to a prepaid monetary balance;
• through automatic overage billing;
• by purchasing additional usage;
• through another payment mechanism disclosed by the Service.

13.3. A prepaid balance represents advance payment for future HELLO MP services.

13.4. It is not:

• a bank account;
• stored-value money;
• a deposit account;
• electronic money;
• a cryptocurrency;
• an investment product.

13.5. HELLO MP may establish minimum or maximum balance limits.

13.6. Where legally permitted, outstanding charges, chargebacks, fees, refunds, or other amounts owed to HELLO MP may be offset against a positive account balance.

14. PAYMENTS, TAXES, AND CHARGEBACKS

14.1. Prices are displayed in the applicable currency before purchase.

14.2. You authorize HELLO MP and its payment processors to charge amounts validly due under your selected plan.

14.3. You are responsible for taxes, duties, levies, and similar charges applicable to your purchase, except taxes imposed on HELLO MP’s own income.

14.4. A chargeback does not automatically extinguish a valid debt.

14.5. Fraudulent, abusive, or unjustified chargebacks may result in:

• suspension of the account;
• termination of Services;
• recovery of unpaid amounts;
• recovery of payment-processing costs where legally permissible.

14.6. We may request additional payment verification where fraud risk is detected.

15. REFUNDS

15.1. Except where required by applicable law or expressly stated otherwise, subscription charges are non-refundable once the applicable billing period begins.

15.2. Unused included minutes have no separate cash value.

15.3. If HELLO MP terminates a paid subscription solely for our convenience and not because of your breach, fraud risk, legal requirement, or third-party provider restriction, we may provide a prorated refund for the unused prepaid subscription period.

15.4. If access is suspended or terminated because of:

• fraud;
• attempted fraud;
• material breach of these Terms;
• unlawful use;
• violation of the Acceptable Use provisions;
• payment abuse;
• actions that expose HELLO MP or its providers to material risk,

no refund is required except to the extent mandatory law expressly requires one.

15.5. Any unused prepaid monetary balance will be handled according to applicable law and may first be applied against amounts lawfully owed to HELLO MP.

16. PROHIBITED USE

You may not use HELLO MP, directly or indirectly, for:

16.1. Fraud and deception

• fraud;
• phishing;
• impersonation intended to deceive;
• theft;
• obtaining money or property by deception;
• deceptive investment schemes;
• fraudulent support services.

16.2. Government impersonation

You may not falsely represent that you are acting for or on behalf of:

• police;
• law enforcement;
• courts;
• tax authorities;
• immigration authorities;
• government agencies;
• public authorities.

16.3. Financial impersonation and credential theft

You may not use HELLO MP to:

• falsely impersonate a bank or financial institution;
• request OTP codes;
• request passwords;
• request PIN or CVV/CVC information;
• request authentication secrets;
• instruct a person to transfer money to a “safe,” “secure,” or “protected” account;
• obtain control over another person’s bank account.

16.4. Remote-access fraud

You may not instruct callers to:

• install remote-access software for a fraudulent or deceptive purpose;
• share their screen for credential theft;
• grant unauthorized device control.

16.5. Coercion

You may not use Agents to engage in:

• extortion;
• blackmail;
• unlawful threats;
• deceptive pressure designed to obtain money, credentials, or confidential information.

16.6. Identity deception

You may not falsely represent an Agent as:

• a specific real person without authorization;
• an employee of an organization with which you have no relationship;
• a licensed professional where no such lawful authorization exists.

16.7. Circumvention

You may not attempt to:

• bypass HELLO MP safety systems;
• conceal prohibited instructions;
• manipulate automated review systems;
• repeatedly modify prohibited prompts to evade detection.

16.8. Illegal conduct

You may not use the Service to facilitate conduct unlawful in the jurisdiction where the Service is used or where the affected person is located.

16.9. Restricted industries and offerings

Regardless of how an Agent is worded, HELLO MP may not be used to take calls for:

• gambling, betting, casinos, lotteries, sweepstakes, prize draws, and prize-notification services;
• adult content and adult services, including escort services and adult dating;
• tobacco, nicotine, vaping, and related products;
• the sale or delivery of alcohol;
• controlled substances and related products, including CBD, kratom, and precursor chemicals;
• firearms, ammunition, explosives, and regulated weapons;
• prescription medicines, prescribing services, unproven treatments, and health claims made for supplements;
• debt collection, debt settlement, credit repair, and timeshare-exit services;
• payday and short-term lending, forex, binary options, cryptocurrency investment offers, trading “signals,” and multi-level marketing;
• extended vehicle warranty offers;
• counterfeit goods, pirated content, forged documents, and academic ghost-writing;
• immigration or visa services offered with a guaranteed outcome;
• political campaigning by telephone, extremist activity, and incitement of hatred.

For the avoidance of doubt, HELLO MP is intended for and freely available to lawful businesses including clinics and dental practices, pharmacies (excluding prescribing), law and accounting firms, licensed financial advisers and insurance agents, auto services, salons, restaurants and food delivery, logistics, trades and repair services, and real-estate agencies.

16.10. Use of another party’s name

You may not configure an Agent to answer under the name of a brand, organisation, or public body that you are not authorised to represent. HELLO MP maintains a list of names that are refused automatically before payment; if such a name is genuinely your own, contact support and we will review it.

16.11. Consequences

HELLO MP may refuse to assign a phone number, suspend an Agent, or terminate the Service if a prohibited use is identified, including after payment has been taken. Where the Service is terminated for this reason, refunds are governed by our Refund Policy.

17. RESTRICTED AND HIGH-RISK USES

17.1. HELLO MP is not an emergency communications service.

17.2. The Service must not be relied upon for calls to or from emergency services such as 911, 999, 112, or equivalent services.

17.3. You must not rely exclusively on HELLO MP for situations where failure, delay, or misunderstanding could reasonably create an immediate risk of death or serious physical injury.

17.4. Healthcare, financial, legal, insurance, employment, credit, housing, and other regulated uses may be subject to additional laws.

17.5. You are responsible for ensuring that your Agent does not provide regulated professional services unless you are legally authorized to provide such services and the deployment complies with applicable law.

17.6. HELLO MP may restrict certain regulated or high-risk use cases.

18. OUTBOUND CALLING

18.1. Unless expressly enabled by HELLO MP, the standard Service is intended primarily for inbound call handling.

18.2. Any outbound calling functionality is subject to separate technical and legal requirements.

18.3. If outbound calling is enabled, you are solely responsible for compliance with all applicable:

• telemarketing laws;
• robocall restrictions;
• calling-time restrictions;
• consent requirements;
• do-not-call rules;
• caller-ID requirements;
• advertising laws.

18.4. This includes, where applicable, US federal and state telemarketing and automated-calling requirements.

18.5. Authorization to use HELLO MP does not constitute legal advice or confirmation that your outbound calling campaign is lawful.

19. AUTOMATED SAFETY REVIEW

19.1. HELLO MP may automatically review:

• Agent instructions;
• prompts;
• knowledge bases;
• account behavior;
• technical signals;
• usage patterns;

for security, fraud prevention, and compliance purposes.

19.2. A configuration that does not present material risk may be activated automatically.

19.3. A configuration or account may be referred for additional review where automated systems identify uncertainty or elevated risk.

19.4. During review, HELLO MP may temporarily restrict:

• Agent publication;
• call processing;
• integrations;
• individual features;
• the entire account.

19.5. HELLO MP is not required to disclose:

• fraud-detection thresholds;
• classifier outputs;
• detection logic;
• internal risk signals;
• specific indicators that triggered review,

where such disclosure could enable circumvention.

19.6. HELLO MP may request information reasonably necessary to verify lawful use.

20. SUSPENSION AND TERMINATION

20.1. We may immediately suspend all or part of the Service where we reasonably believe that:

• the account is being used for fraud or unlawful conduct;
• a material violation of these Terms has occurred;
• continued operation creates material risk to callers or third parties;
• continued operation threatens HELLO MP infrastructure;
• a telecommunications provider, payment provider, hosting provider, or other critical supplier requires suspension;
• suspension is required by law or governmental order;
• payment fraud or material chargeback abuse has occurred.

20.2. Where appropriate, suspension may initially be temporary while we investigate.

20.3. We may permanently terminate an account following a confirmed material violation.

20.4. We may retain records reasonably necessary to:

• investigate abuse;
• defend legal claims;
• comply with law;
• cooperate with lawful requests;
• prevent repeated fraud.

20.5. Users whose accounts have been terminated for fraud or serious abuse may not create replacement accounts without our written permission.

21. THIRD-PARTY SERVICES

21.1. HELLO MP depends on third-party services, which may include:

• telecommunications carriers;
• cloud infrastructure providers;
• AI providers;
• speech-recognition providers;
• payment processors;
• email and messaging providers.

21.2. HELLO MP does not control all third-party systems.

21.3. We are not responsible for outages, routing failures, network failures, carrier restrictions, third-party API changes, or other failures outside our reasonable control.

21.4. We may replace third-party providers without your consent where doing so does not materially change the core nature of the paid Service.

22. AI LIMITATIONS

22.1. Artificial intelligence is probabilistic and may make mistakes.

22.2. An Agent may:

• misunderstand speech;
• provide an incorrect answer;
• omit information;
• hallucinate information;
• fail to follow an instruction;
• react unexpectedly to unusual caller behavior.

22.3. HELLO MP does not warrant that every Agent response will be accurate, complete, appropriate, or error-free.

22.4. You are responsible for configuring appropriate limitations, escalation procedures, and human review for your use case.

22.5. You must independently verify information where an incorrect response could cause material legal, financial, medical, safety, or commercial consequences.

23. NO WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

HELLO MP DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• ACCURACY;
• AVAILABILITY;
• RELIABILITY;
• ERROR-FREE OPERATION;
• UNINTERRUPTED TELECOMMUNICATIONS.

HELLO MP DOES NOT WARRANT THAT:

• EVERY CALL WILL BE ANSWERED;
• EVERY CALL WILL BE ROUTED CORRECTLY;
• EVERY CALLER WILL BE IDENTIFIED;
• EVERY TRANSCRIPTION WILL BE ACCURATE;
• EVERY AI RESPONSE WILL BE CORRECT;
• THE SERVICE WILL BE AVAILABLE WITHOUT INTERRUPTION.

This Section applies only to the extent permitted by applicable law.

24. LIMITATION OF LIABILITY

24.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLO MP WILL NOT BE LIABLE FOR ANY:

• INDIRECT DAMAGES;
• INCIDENTAL DAMAGES;
• SPECIAL DAMAGES;
• EXEMPLARY DAMAGES;
• PUNITIVE DAMAGES;
• CONSEQUENTIAL DAMAGES;
• LOSS OF PROFITS;
• LOSS OF REVENUE;
• LOSS OF BUSINESS;
• LOSS OF GOODWILL;
• LOSS OF DATA;
• LOST OPPORTUNITIES;
• BUSINESS INTERRUPTION;

ARISING FROM OR RELATING TO THE SERVICE.

24.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLO MP’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO HELLO MP DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

24.3. If you have not paid HELLO MP during that period, HELLO MP’s aggregate liability will not exceed USD 50.

24.4. These limitations apply regardless of the theory of liability, including contract, tort, negligence, statutory liability, or otherwise.

24.5. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

25. INDEMNIFICATION

25.1. If you use HELLO MP for business, commercial, or professional purposes, you agree to defend, indemnify, and hold harmless HELLO MP, its contractors, suppliers, and service providers from claims, liabilities, damages, losses, judgments, penalties, costs, and reasonable legal fees arising from or relating to:

• your use of the Service;
• your Agent instructions;
• your content;
• your business activities;
• your violation of these Terms;
• your violation of law;
• unlawful recording of calls;
• failure to obtain required notices or consents;
• unlawful telemarketing;
• privacy or data-protection violations caused by your instructions;
• intellectual-property claims arising from content supplied by you;
• fraud or deceptive conduct conducted through your account.

25.2. For individual consumers, this Section applies only to the maximum extent permitted by mandatory consumer law.

26. INTELLECTUAL PROPERTY

26.1. HELLO MP and its licensors retain all rights in:

• the HELLO MP platform;
• software;
• interfaces;
• designs;
• trademarks;
• service architecture;
• proprietary systems.

26.2. Your subscription provides a limited, non-exclusive, non-transferable right to use the Service during the paid period.

26.3. You retain ownership of content that you lawfully provide to HELLO MP.

26.4. You grant HELLO MP a limited license to process, reproduce, transmit, store, and technically modify your content only as reasonably necessary to:

• provide the Service;
• secure the Service;
• prevent abuse;
• comply with law.

26.5. AI-generated output may not be unique and similar output may be generated for other users.

26.6. HELLO MP does not guarantee that AI-generated output is eligible for copyright or other intellectual-property protection.

27. CONFIDENTIALITY AND SECURITY

27.1. HELLO MP will use reasonable technical and organizational measures to protect information processed through the Service.

27.2. No internet, telecommunications, or computer system can be guaranteed to be completely secure.

27.3. You are responsible for maintaining the security of your credentials and systems.

27.4. You must promptly report suspected unauthorized access to hello@hello.mp.

28. SERVICE CHANGES

28.1. We may modify the Service to:

• improve functionality;
• address security risks;
• address fraud;
• comply with law;
• comply with provider requirements;
• maintain technical compatibility.

28.2. We may discontinue a material paid feature. Where reasonably practicable, we will provide advance notice or an appropriate commercial remedy.

29. PRICE CHANGES

29.1. We may change subscription prices.

29.2. A price increase will not retroactively change the price of a billing period already paid.

29.3. Unless immediate change is required by taxes or law, a new recurring price applies no earlier than a subsequent renewal after notice has been provided where required.

30. CANCELLATION

30.1. You may cancel automatic renewal using the cancellation method provided in your account or by another method designated by HELLO MP.

30.2. Cancellation prevents future renewals.

30.3. Your account may remain active until the end of the already paid billing period.

30.4. You remain responsible for usage charges incurred before cancellation takes effect.

31. CUSTOMER CONTENT AND FEEDBACK

31.1. You are responsible for content submitted to HELLO MP.

31.2. You must not upload content that you have no legal right to use.

31.3. If you voluntarily provide product suggestions or feedback, you grant HELLO MP a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation.

32. SANCTIONS AND EXPORT CONTROLS

32.1. You may not use the Service where doing so would cause HELLO MP or its providers to violate applicable sanctions, trade restrictions, or export-control laws.

32.2. HELLO MP may restrict access based on legal or provider restrictions applicable to a particular country, territory, person, or entity.

33. FORCE MAJEURE

HELLO MP will not be liable for delay or failure caused by circumstances beyond its reasonable control, including:

• telecommunications outages;
• internet outages;
• cloud infrastructure failures;
• cyberattacks;
• governmental actions;
• war;
• civil disturbance;
• natural disasters;
• fire;
• power failures;
• labor disputes;
• sanctions;
• carrier actions;
• failures of critical third-party suppliers.

34. GOVERNING LAW

34.1. These Terms and any dispute, claim, or controversy arising out of or relating to the Service, these Terms, or the relationship between you and HELLO MP will be governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, without regard to conflict-of-law principles.

34.2. Mandatory statutory rights that cannot legally be excluded by a choice-of-law clause remain unaffected.

35. EXCLUSIVE JURISDICTION — DUBAI, UAE

35.1. To the maximum extent permitted by applicable law, the parties irrevocably agree that the courts of Dubai, United Arab Emirates have exclusive jurisdiction over any dispute, claim, action, or proceeding arising from or relating to these Terms or the Service.

35.2. Before filing proceedings, a party must first send written notice describing the dispute to hello@hello.mp and allow at least 30 days for good-faith efforts to resolve the dispute, unless urgent injunctive relief is reasonably necessary.

35.3. Nothing in this Section prevents HELLO MP from seeking urgent injunctive or protective relief in any competent jurisdiction where necessary to protect:

• intellectual property;
• infrastructure;
• confidential information;
• accounts;
• users;
• third parties.

36. CLASS ACTION AND REPRESENTATIVE ACTION WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

36.1. You and HELLO MP agree that claims will be brought only on an individual basis.

36.2. Neither party will seek to participate as a plaintiff or class member in a class, collective, consolidated, or representative action against the other.

36.3. If this waiver is prohibited or unenforceable under mandatory law applicable to a particular claim, it will not apply to that claim, but the remainder of these Terms will remain effective.

37. JURY TRIAL WAIVER

TO THE EXTENT A DISPUTE IS HEARD IN A JURISDICTION WHERE A RIGHT TO A JURY TRIAL COULD OTHERWISE APPLY, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES THAT RIGHT TO THE MAXIMUM EXTENT PERMITTED BY LAW.

38. NO AGENCY OR PARTNERSHIP

Nothing in these Terms creates:

• an employment relationship;
• partnership;
• joint venture;
• franchise;
• fiduciary relationship;
• agency relationship

between HELLO MP and you. You have no authority to bind HELLO MP.

39. ASSIGNMENT

39.1. You may not assign or transfer these Terms without HELLO MP’s prior written consent.

39.2. HELLO MP may assign or transfer these Terms in connection with:

• restructuring;
• sale of the Service;
• transfer of substantially all relevant assets;
• incorporation or transfer of the Service to another operating entity.

40. CHANGES TO THESE TERMS

40.1. HELLO MP may update these Terms.

40.2. Material changes will apply prospectively and notice will be provided where required by law.

40.3. Changes necessary for legal compliance, fraud prevention, security, or provider requirements may take effect more quickly where reasonably necessary.

40.4. Continued use after the effective date of updated Terms constitutes acceptance where permitted by applicable law.

41. SEVERABILITY

If any provision is found invalid, illegal, or unenforceable, that provision will be enforced to the maximum lawful extent or severed where necessary, and the remaining provisions will continue in effect.

42. NO WAIVER

Failure by HELLO MP to enforce a provision does not waive the right to enforce that provision later.

43. ENTIRE AGREEMENT

These Terms, together with the:

• Privacy Policy;
• Acceptable Use Policy;
• applicable pricing and plan terms;
• any applicable Data Processing Addendum;

constitute the entire agreement between you and HELLO MP regarding the Service, unless a separate written agreement expressly overrides these Terms.

44. LANGUAGE

These Terms are originally prepared in English. Any translation is provided for convenience only. To the maximum extent permitted by applicable law, if there is a conflict between an English version and a translation, the English version controls.

45. CONTACT INFORMATION

HELLO MP · Service Provider: Abd Al-Khamid Shaabani, sole proprietor (individual seller) · Email: hello@hello.mp · Website: hello.mp
Payments are processed by Paddle.com Market Ltd as Merchant of Record.